Email is the fastest way to reach me.
📮 hello@tankotastic.com
I reply within 24 hours (Tokyo time, JST / UTC+9).
For order questions
Include your order number and the issue. Common asks I can solve quickly:
- Tracking not updating
- Wrong item / missing item / damaged in transit
- Change of shipping address (before dispatch only)
- Refund request
For flavor requests
Saw something on a Japanese vending machine you want me to track down? Email me a photo or the product name (Japanese or English both fine). I can’t promise I’ll find it — but I’ll try.
For press / collabs
Same inbox. Include your channel / publication / pitch in the first email so I can route it.
For the legal-ish stuff
- Privacy questions: same inbox, subject line “Privacy”
- Wholesale/reseller: not open yet, but email and I’ll keep you on a list
Business details
Tankotastic
Operated by Said Tijani Ben — individual trader
Based in Itabashi-ku, Tokyo, Japan
Ships worldwide via EMS (Japan Post) and DHL
Full business registration details required by Japan’s Specified Commercial Transactions Act (特定商取引法) are on our Shipping & Returns page. Address and phone are disclosed on request by email.